Please Email our technical support team with your user name, user account email address and problem description.
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Please Email our technical support team with the project address, description of the error and at what step the error appeared. If possible, please provide screenshots.
All notifications are emailed only to the applicant throughout the life of the project. Please check your spam or junk email folder if you do not see emails in your inbox. You can also check the processing status of your application online. You can also follow this guide on how to check the processing status. (PDF)
Make sure you are a contact on the application and you are logged in. Only associated contacts with an ePermits Center account are able to upload or download files to the application. If you are neither, register for an account FIRST and then submit this request form: Request to connect a newly registered user to an existing permit.
All emails are sent only to the applicant of the record. It is the applicant’s responsibility to inform their project contacts of any processing requirements or updates.
Register for an account if you don’t already have one and then submit this request form: Request to connect a new registered user to existing permit. Our staff will review the request and get approval from the applicant if requester is not the applicant.
Submit a Permit Revision Request Form for permits that are currently in Issued status and have a revision in the original scope of work. The revised plan sheets may be uploaded with the request form. This form is NOT for Public Works permits.For more information, please visit our Building Permits Revisions, Extensions and Renewals page.
Submit a Permit Renewal Request Form for permits that have not received the final building inspection approvals and are now expired. This form is NOT for Public Works permits.For more information, visit our Building Permits Revisions, Extensions and Renewals page.
Submit Request to Update Property Owner Name on Existing Building Permit. A PDF copy of the recorded grant deed will be required to be uploaded with request.
Submit a Permit Extension Request Form. The permit extension is for building permits that will be expiring in 30 days. This form is NOT for Public Works permits.
For more information, visit our Building Permits Revisions, Extensions and Renewals page.
Submit your questions using our Contact Us Form.
Send us an email with your permit number, correct address of permit location and your contact information.
For questions on Public Works permits, please Call (925) 313-2000 or E-mail: firstname.lastname@example.org.
Encroachment Permit Pamphlet
Encroachment Permit Instructions
The file is password protected but allows for printing. Download the file to your computer and open it from a PDF reader software like the free Adobe Reader.
Schedule a Phone, Video or In Person Appointment for Assistance. Schedule an In Person appointment if you would like to come to the Martinez office and get assistance with the ePermits Center.