County Department Closures

Seal_of_Contra_Costa_County,_California
Contra Costa County Departmental Closures Due to COVID-19

Updated 3-23

As the county continues to respond to the COVID-19 pandemic, many non-essential county functions from across departments have been temporarily suspended to comply with the Bay Area-wide Shelter in Place Order. Please find below a list of closures and service modifications for County Departments: 

Agriculture / Weights & Measures

Agriculture/ Weights & Measures is open for County business, but closed to the public. Phone: 925-608-6600. Visit Agriculture/Weights & Measures for latest updates.


Animal Services:

The following changes will be in effect by 12:01 am on March 17, 2020, until further notice (UFN)

Pinole Shelter is closed to the public and to impounds

Martinez Shelter by appointment only for: Lost/Found, Return to owner cases, transfer partners.

The following services are CLOSED: Adoptions, Public spay/neuter, Vaccination clinics, Mobile adoptions, Owner surrenders (unless public risk, severe behavior or urgent medical need)

Following services CONTINUE: Dispatch services (stray aggressive/sick/injured, bite quarantines, etc), Call center, Martinez front lobby for appointments (described above), Auxiliary duties (billing, bite reports, noise ordinances, etc.)

Licensing will be direct to Pet Data online only.

Visit Animal Services’ webpage for latest updates.

Assessor:

The Assessor’s office is closed from March 16 to April 7, 2020, due to the Shelter in Place Order. 

Visit Assessor’s Office for latest updates.

Clerk of the Board of Supervisors:

Starting March 17, 2020 through April 7, 2020, the Clerk of the Board will operate on a modified schedule, and will be open from 10 AM to 2 PM.

During non-public hours, please email clerkoftheboard@cob.cccounty.us and a member of our staff will contact you as soon as possible.


Child Support Services:

Please note that our ability to respond may be limited and delayed. Please be patient. We will do the very best we can to provide service to you. Customers can continue to use one of these options to contact us:

Text:  925-268-8429
Phone:  1-866-901-3212
Email:  childsupport@dcss.cccounty.us.
Customer Connect:  
http://www.childsup-connect.ca.gov/
Visit Child Support Services for latest updates.


Clerk-Recorder/Elections Division:

The Clerk-Recorder-Elections Department remains open to provide essential services, but access to buildings and in-person services is limited. The Department is urging customers to use online services in an effort to help reduce the rate of COVID-19 transmission. In-person services are currently limited to transactions that cannot be done online, over the phone or through the mail. For more information on the impact of specific services offered by the Clerk-Recorder’s office, please click here.

Department of Conservation and Development:

Due to the shelter in place issued by the county health officer, nonessential activities have ceased, and all department of Conservation and Development buildings are closed to the public until further notice. We are working to process applications for essential infrastructure and businesses and critical safety repairs. Please call 925-674-7200 with questions or to discuss the possibility of dropping off certain applications.. For more information about DCD’s operations during the COVID-19 Pandemic, please follow this link.


Contra Costa Health Services (CCHS):

Contra Costa County Health Services Department and its Health, Housing & Homeless Services (H3) remain operational. Visit cchealth.org/coronavirus for latest updates. For other Health Services, visit cchealth.org for service updates.

  • As food is essential Women Infants &Children is still operating. For more information or apply: cchealth.org/wic or call (800)414-4WIC https://cchealth.org/press-releases/2020/0325-WIC-Services-Available-by-Phone.php
  • Health Call Center: 1-844-729-8410 open 8 AM - 5 PM, seven days a week. Assistance available in English and Spanish.
  • The Contra Costa County Health Housing & Homeless Services department remains operational during the COVID-19 shelter in place order. The Core Teams are still in operation and seeing clients in the field while exercising social distancing. Trinity Center in Walnut Creek and Grip Care is Richmond are continuing operations. The Concord Care Center is currently closed for improvements. For frequently asked questions regarding how the department is responding to COVID-19 and providing services during the shelter in-place order, please click here

County Administration:

County Administration is open for County business, but closed to the public. The office of Reentry and Justice will be closed at this time. The office of Communications & Media and Contra Costa Television are open for County business, but closed to the public. Contact us at Email: CCTV@contracostatv.orgRisk Management Office is open for County business, but closed to the public.

District Attorney:

Due to the Contra Costa County Health Officer order all of our offices are closed to the public at this time. As of now, our phone lines remain open - our main line is 925-957-2200.


Employment & Human Services:

EHSD Update – Services in the COVID-19 Emergency (updated) ENG | ESP

Additionally, a full list of EHSD program closures and modifications is available at this link. 

Foster & Adoptive Parents (March 16, 2020): All Resource Family Approval Orientations canceled until further notice.

The Contra Costa County Area Agency on Aging remains operational during the shelter in place order. They are working to meet the needs of senior citizens and connect them with services during this time. For more resources for Seniors, please find guides at the following sites:

  • Tips for Seniors & the People Who Care for Them (updated) ENG | ESP
  • Seniors – Staying Connected ENG | ESP

The Contra Costa County Community Services Bureau, part of the Employment & Human Services Department (EHSD), has temporarily closed its childcare centers effective Tuesday, March 17, 2020 through Tuesday, April 7, 2020. CSB plans to re-open on Wednesday, April 8, 2020, pending guidance from the local Health Department, Contra Costa County, Office of Head Start and California Department of Education.

Press Release (March 14, 2020): EHSD Public Lobbies Closed Due to COVID-19 EHSD’s public lobbies are closed effective Monday, March 16th, 2020, until further notice. The restricted access affects the following locations:

400 Ellinwood Way, Pleasant Hill

4545 Delta Fair Blvd., Antioch

3105 Willow Pass Road, Bay Point

151 Sand Creek Road, Brentwood

1305 Macdonald Avenue, Richmond

1535 Fred Jackson Way, Richmond

151 Linus Pauling, Hercules


Health Housing & Homeless Services:

The Contra Costa County Health Housing & Homeless Services department remains operational during the COVID-19 shelter in place order. For frequently asked questions regarding how the department is responding to COVID-19 and providing services during the shelter in-place order, please click here.


Human Resources:

Human Resources Department is open for County business, but has limited in-person access to pre-approved appointments only with social distancing protocols. No other in-office services at this time.

New recruitments and referred lists will be limited to positions essential to emergency response requirements. Questions should be emailed to the HR Analysts assigned to each department.

Employees will continue to have access to the online Employee Self Service functions.


Library Services:

The Contra Costa County Library system is closed until further notice. Book drops will remain open, but as materials can carry viruses for several days, patrons are encouraged to keep items until the libraries reopen. The Library will automatically extend due dates on all materials. All overdue fines were eliminated in 2019 and no other negative consequences will result from late items during this closure. Visit ccclib.org for latest updates.


Probation Department:

Until further notice, Probation field offices in Antioch, Martinez and Richmond will not be accessible beyond the public lobbies. Deputy probation officers are on duty and available for contact via telephone.

Personal visitation has been suspended until further notice at the County Juvenile Hall and at the Boy’s Ranch, however essential professional visits will continue with proper health screening beforehand.

A health screening tool is being implemented for individuals who are booked into custody at either of these facilities. 

Phone: (925) 313-4000
Visit Probation for latest updates.

Public Defender:

The office of the public defender will remain open during the Shelter in Place Order and court closure. Contra Costa Public Defenders understand that this abrupt court closure will cause confusion and hardship for our clients and their loved ones. For a list of Public Defender FAQs, please click here. 

Public Works:

Public Works will be limiting activities in public areas to essential business only to comply with the order and to reduce unnecessary person to person contact. This is to help protect our customers and employees. Public Works staff will be available Monday – Thursday 7am - 5pm, Friday 7am – 4pm, closed 12-1 on Fridays only.
Phone: 925-313-2000
Email: Public Works

Contra Costa County Airports administration office is closed to the public.
Visit County Airports for latest updates.
 
Visit Public Works for latest updates.

Sheriff Department:

Sheriff’s Office has temporarily canceled all professional, official, and social visits at the Martinez, West County, and Marsh Creek jails. However, attorney visits will continue with access to non-contact visit rooms only. The cancellation will be reassessed as conditions change.

Superior Court:

The Contra Costa County Superior Court will be closed at all locations for approximately two weeks beginning Monday, March 16, 2020. Court locations hope to re-open at 8:00 a.m. on Wednesday, April 1st, 2020.

The Chief Justice of the California Supreme Court has issued an emergency order providing that, at least until April 1, 2020, the court closure will have the effect of being a public holiday as far as statutory or other timelines are concerned. For more information, please click here

Treasurer Tax-Collector:

In response to the Order of the Health Officer of the County, our office will be closed to the public until further notice. To communicate with the office, please email us at taxinfo@tax.cccounty.us. A representative will reply as soon as possible. Property tax payments can only be accepted by U.S. postal services, through our automated phone system at (925) 957-5280, or here online. If you need a receipt for proof of payment, a copy of your tax bill with the installment’s payment date is available in View Bill under Account Lookup. Thank you for your understanding and cooperation. We wish you and your household peace and protection during this time of uncertainty.

The 2nd installment of Secured property taxes is due no later than Friday, April 10, 2020.

Veterans Service Office:

Contra Costa County CVSO will be closed to all walk-in traffic until further notice due to the Coronavirus. We will be at work and ready to serve all Veterans, but can do so only by email, phone, or mail. You can reach us by email at Veterans@vs.cccounty.us. You can reach us by phone at (925) 313-1481.

If Veterans are experiencing fever, cold, cough, etc. or are worried about contracting COVID-19, they should call their VA facility before visiting. They can also connect through My HealthVet and the VA Video Connect app.


Districts

School districts – all schools in Contra Costa County will be closed through May 1, 2020

East Bay Regional Park District 

The COVID-19 health emergency remains a serious and evolving situation. The East Bay Regional Park District has announced some park area closures to limit overcrowding and public safety. This past weekend, the Park District saw more people in parks than on a busy holiday. For updated closure information: https://www.ebparks.org/news/displaynews.htm?NewsID=316&TargetID=3

If you go to our parks: 

  • Maintain a 6-foot distance from other people
  • No groups, gatherings, or meetups (only immediate households should be together)
  • No picnicking (Walking, hiking, and running, horseback riding, biking, fishing only
  • Be aware of high-touch points (trail access gates, parking machines, etc. – use hand sanitizer or gloves)
  • Keep dogs on leash
  • Pack-in, pack-out trash, including dog poop bags (there is limited trash collection during COVID-19)
  • Bring water, hand sanitizers, and use restrooms at home before you come (bathrooms and water fountains are closed to prevent the spread of COVID-19)
  • Park properly and safely (parking restrictions will be enforced during COVID-19)


Contra Costa Water District 

CCWD has dedicated employees working 24/7 to deliver safe and reliable water to the families and businesses that we serve. All public offices are closed to public traffic but can be reached by phone or online. For updates: https://www.ccwater.com/1049/Coronavirus


East Bay Municipal Utility District- EBMUD

EBMUD will not disconnect customers’ water service due to billing/payment issues during this health emergency. They are also working for safe water delivery. For updates: https://www.ebmud.com/water/about-your-water/water-quality/coronavirus/

PG&E

We have implemented a series of billing and service modifications to support customers who have been impacted by the pandemic:

1. Suspending service disconnections for non-payment and waiving security deposits;

2. Implementing flexible payment plan options; and

3. Providing additional support for low-income and medical baseline customers. · Go to pge.com/covid19consumerprotections to learn more about our support for customers during these difficult times.

Republic Services

Their front office at our Pacheco location is temporarily closed to the public

Payment drop-off is still available here through our mail slot, or customers can call our local Customer Service number for assistance with online bill pay and other payment methods.

After this week, we will be suspending their bulky Pick-Up and On-Call Clean-Up programs.

This includes e-waste, appliances, furniture, and other materials that do not fit in a customer’s regular cart.

They are trying to reduce our drivers’ exposure and direct contact with items

Regular garbage, recycle, and organics pickups will continue as normal, and our local Customer Service center can still be reached every weekday at 925-685-4711.


Mount Diablo Resource and Recovery

During this time, there will be no interruption in services.

For the safety of our drivers, we are only picking up items in your cart until further notice.

Furthermore, in order to protect our employees and community, our offices are closed but we are accepting phone calls and payments through our dropbox at the office during normal business hours.

For more information call: (925) 682-9113 or by contacting CustomerSupport@mdrr.com